Refund Policy

Last updated: December 24, 2025

1. Overview

At NetLiv TV, we strive to provide you with the best possible service. This Refund Policy outlines the terms and conditions under which refunds may be issued for subscriptions and purchases made through our platform.

2. Subscription Refunds

Monthly Subscriptions

If you cancel your monthly subscription within 7 days of the initial purchase or renewal, you may be eligible for a full refund. Refund requests made after 7 days will be prorated based on the remaining days in your billing cycle.

Annual Subscriptions

Annual subscriptions canceled within 30 days of purchase are eligible for a full refund. After 30 days, refunds will be prorated based on the remaining months of your subscription.

3. One-Time Purchases

One-time purchases of content or features are generally non-refundable unless:

  • The content is defective or cannot be accessed
  • The purchase was made in error and reported within 24 hours
  • You are unable to access the content due to technical issues on our end

4. Refund Request Process

To request a refund:

  1. Contact our support team through the Contact page
  2. Provide your account email and order/purchase details
  3. Explain the reason for your refund request
  4. Our team will review your request within 5-7 business days

5. Processing Time

Approved refunds will be processed within 10-14 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

6. Non-Refundable Items

The following are not eligible for refunds:

  • Gift cards or promotional credits
  • Content that has been fully consumed or downloaded
  • Subscriptions canceled after the refund eligibility period
  • Purchases made through third-party platforms (subject to their refund policies)

7. Chargebacks

If you initiate a chargeback through your payment provider instead of contacting us directly, your account may be suspended pending investigation. We encourage you to contact our support team first to resolve any issues.

8. Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us with details, and we will review your case on an individual basis.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us through our Contact page.